Privacy Policy

Privacy Policy

Last Updated: January 12, 2026

This Privacy Policy describes the policies and procedures of Chione LLC and its operating companies: Chione Trucking, Boreas Iceman, and Boreas Disaster Relief (collectively, "Chione," "we," "us," or "our") on the collection, use, and disclosure of your information when you use our websites and services.

This policy explains your privacy rights and how the law protects you. We use your personal data to provide and improve our services. By using any of our websites or services, you agree to the collection and use of information as described in this Privacy Policy.

Which Chione Company Are You Using?

Depending on the service you access, your data is collected by:

ChioneLLC.com — Corporate inquiries and relations
ChioneTrucking.com — Freight services and B2B logistics
BoreasIceman.com — Retail products, merchandise, and consumer services
BoreasRelief.org — Emergency response services and disaster logistics

All sites operate under this shared Privacy Policy, but data collected is specific to the services you use.

1. Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have meanings defined under the conditions below. These definitions apply regardless of singular or plural usage.

Definitions

Account: A unique account created for you to access our services or parts of our services.

Affiliate: An entity that controls, is controlled by, or is under common control with Chione LLC, where "control" means ownership of 50% or more of the shares, equity interest, or voting rights.

Company: Refers to Chione LLC, including its operating companies Boreas Iceman, Boreas Disaster Relief, and Chione Trucking, located in Franklin, TN 37064.

Cookies: Small files placed on your computer, mobile device, or other devices by a website, containing details of your browsing history, among other uses.

Country: Tennessee, United States

Device: Any device that can access the services, such as a computer, cellphone, or tablet.

Personal Data: Any information relating to an identified or identifiable individual.

Service: Refers to our websites and associated online services.

Service Provider: Any third-party company or individual who processes data on behalf of Chione LLC, to facilitate, provide, or analyze our services.

Usage Data: Data collected automatically, either generated by your use of the service or from the service infrastructure, such as page visit duration.

You: The individual or entity accessing or using the Service.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our services, we may ask you to provide personally identifiable information that can be used to contact or identify you, including but not limited to:

Name and contact details (email, phone number, address, city, state, ZIP/postal code)
Payment information (processed securely through third-party payment processors)
Account credentials and preferences
Usage Data

Usage Data

Collected automatically when using our services. May include IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data.

Mobile Device Data

When accessing via a mobile device, we may automatically collect information, including device type, unique ID, IP address, operating system, mobile browser type, and other diagnostic data.

Tracking Technologies and Cookies

We use cookies, web beacons, tags, and scripts to track activity, store information, and improve our services.

Types of Cookies We Use:

Strictly Necessary: Required for login, security, and core functionality (Session cookies)
Performance: Help us understand how users navigate our sites (Persistent cookies)
Functional: Remember your preferences such as language, region, and login details (Persistent cookies)
Marketing: Track ad performance and personalized content, only with your consent (Persistent cookies)

You can manage cookie preferences in your browser settings. Disabling certain cookies may limit site functionality.

3. SMS/Messaging Consent

By providing your phone number or texting our main number, you consent to receive SMS messages from the relevant Chione company:

Boreas Iceman: Product updates, promotions, order confirmations
Boreas Disaster Relief: Emergency alerts, deployment updates
Chione Trucking: Shipment updates, driver communications

Message frequency varies by service. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. You can also call us on 888-205-2519.

Important: No mobile information will be shared with third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Use of Your Personal Data

Chione LLC may use your Personal Data to:

Provide, maintain, and improve our services, including monitoring usage
Manage your account and provide access to functionalities
Perform contractual obligations for products or services purchased
Contact you via email, SMS, phone, or push notifications regarding updates, services, or promotional offers (unless you opt out)
Emergency Response Operations: For Boreas Disaster Relief services, we may use your contact information to coordinate disaster response, deliver critical supplies, or communicate about emergency deployments
Manage and respond to your requests or inquiries
Evaluate or conduct business transfers, mergers, or asset sales
Analyze usage trends and improve our services
Comply with legal obligations and protect our rights

We will not sell your personal data to third parties for marketing purposes.

5. Sharing Your Personal Data

We may share personal data in the following situations:

With Service Providers: To monitor and analyze service usage or provide services on our behalf (e.g., payment processors, shipping companies, marketing platforms)
For Business Transfers: During mergers, acquisitions, or asset sales, your data may be transferred
With Affiliates: Including parent company and subsidiaries for operational purposes
With Business Partners: For joint services or promotions, with your consent
With Other Users: Only if you share information publicly, e.g., product reviews or testimonials
For Legal Compliance: To comply with legal obligations, court orders, or government requests
With Your Consent: Any other purpose with explicit consent

6. Retention of Your Personal Data

We retain Personal Data as follows:

Account data: While your account is active, plus 3 years after closure
Transaction records: 7 years for tax and legal compliance
Marketing data: Until you opt out or request deletion
Emergency response data: As required by government contracts or legal obligations
Usage Data: May be retained for internal analysis or longer if required by law

We retain data only as long as necessary for the purposes outlined in this policy or as required by law.

7. Transfer of Your Personal Data

Your data may be processed at our offices, service provider facilities, or other locations where parties involved in processing are located. This may include locations outside your state, province, or country, where data protection laws may differ.

By using our services, you consent to such transfers, provided appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

8. Deletion of Your Personal Data

You may request deletion of your Personal Data by:

Accessing your account settings and submitting a deletion request
Contact us directly at the contact information below

Certain information may be retained to:

Comply with legal obligations
Resolve disputes
Enforce our agreements
Fulfill legitimate business purposes (e.g., financial records, fraud prevention)

9. Disclosure of Your Personal Data

We may disclose your Personal Data in good faith belief that such action is necessary to:

Business Transactions: During mergers, acquisitions, or asset sales
Law Enforcement: Comply with legal obligations, court orders, or government requests
Protect Rights: Protect and defend our rights, property, safety, or prevent wrongdoing
Public Safety: Protect the personal safety of users or the public

10. Security of Your Personal Data

We use industry-standard encryption, secure servers, and access controls to protect your data. Our security measures include:

SSL/TLS encryption for data transmission
Restricted access to personal data on a need-to-know basis
Regular security audits and updates
Secure payment processing through certified third-party providers

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously review and improve our security practices to protect your information.

11. Children's Privacy

Our services are generally intended for users 18 and older. However, Boreas Iceman may sell products suitable for minors, which should be purchased by a parent or guardian.

We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe we have collected data from a child under 13, contact us immediately at cs@boreasiceman.com, and we will take steps to remove that information.

12. Your State Privacy Rights

Depending on your location, you may have additional privacy rights under state law, including:

Right to Know: Request details about the personal data we collect and how it's used
Right to Delete: Request deletion of your personal data (subject to legal exceptions)
Right to Correct: Request correction of inaccurate personal data
Right to Opt-Out: Opt out of certain data sales or sharing (we do not sell data)
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@chionellc.com or call 888-816-1223. We will verify your identity and respond within the time frame required by applicable law (typically 45 days).

California Residents: You have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale of personal information. We do not sell personal information.

Virginia, Colorado, Connecticut, Utah Residents: You have rights under your state's privacy laws. Contact us using the information below to exercise these rights.

13. Links to Other Websites

Our services may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of third-party sites.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for third-party content, privacy policies, or practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date at the top
Sending email notifications for material changes (if you have an account)
Displaying prominent notices on our websites

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

15. Contact Us

For privacy questions, to exercise your rights, or to report concerns, contact the relevant company:

General Privacy Inquiries

Email: cs@chionellc.com
Phone: 888-816-1223

Boreas Iceman (Retail Products & Merchandise)

Email: cs@boreasiceman.com
Website: BoreasIceman.com

Chione Trucking (Logistics & Freight Services)

Email: cs@chionetrucking.com
Website: ChioneTrucking.com

Boreas Disaster Relief (Emergency Response)

Email: cs@boreasrelief.org
Website: BoreasRelief.org

Address (All Companies)

Chione LLC
Franklin, TN 37064
United States

This Privacy Policy is effective as of the Last Updated date and applies to all Chione LLC operating companies and websites.